When will my order be shipped?
Orders placed before midday will ship same day, At the very most orders will ship within 1 business day of receiving them.

Will my order be shipped discreetly?
Absolutely! We understand the importance of privacy. All orders are shipped in plain packaging without any branding or indication of the contents inside. Your privacy is our priority.

Do you offer free shipping?
Yes, we offer free shipping Australia-wide on all orders.

What payment methods do you accept?
We accept a variety of payment methods including Apple Pay, American Express, Google Pay, PayPal, Shop Pay, Visa, Mastercard, and bank transfer.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been processed or shipped, we may not be able to make changes.

What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and a photo of the issue. We will work to resolve the problem as quickly as possible.

 

Privacy Policy

We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. By using our website, you agree to the collection and use of information in accordance with this policy.

Terms of Service

By accessing or using our website, you agree to comply with and be bound by our Terms of Service. These terms govern your use of our site and services, including your rights and obligations. Please read these terms carefully before using our website.

Returns and Refunds Policy

Our Returns and Refunds Policy explains the conditions under which you can return items and receive a refund. We accept returns for damaged or incorrect orders within 30 days of purchase. If you change your mind, items must be in factory-sealed new condition to be eligible for return, with return postage paid by the customer.

Shipping Policy

Our Shipping Policy provides details on our shipping methods, delivery times, and any associated costs. We aim to dispatch orders made before 2 PM on the same day or within 24 hours. Delivery typically takes 2-5 business days, with remote areas potentially taking longer.